Privacy Policy

Introduction

bdok1 ("we", "us", or "our") operates https://bdok1.vip and provides online casino games, sports betting including cricket, live casino, slots, crash games, and fishing games to players across Bangladesh. This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please discontinue use of the platform.

This policy applies to all visitors, users, and registered members of bdok1 — including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar who access our services via mobile or desktop.

Information We Collect

We collect several types of information from and about users of our platform in order to deliver our services, comply with legal obligations, and improve your experience on bdok1.

Personal Identification Information

• Full name and date of birth (for age verification — 21+ only)
• Email address and mobile phone number
• Username and account password (stored in encrypted form)
• Billing address and city of residence within Bangladesh
• National ID or passport details when required for KYC verification

Financial and Transaction Information

• Payment method used — bKash, Nagad, Rocket, Upay, Visa, or Mastercard account identifiers (no full card numbers are stored on our servers)
• Deposit and withdrawal transaction history including amounts in BDT
• Bonus activations, wagering activity, and bet history

Technical and Usage Information

• IP address, device type, browser type, and operating system
• Pages visited, time spent, click-through paths, and session duration
• Error logs and performance diagnostics used to fix platform issues

How We Use Your Information

bdok1 uses the information we collect for the following legitimate purposes:

• To create, verify, and manage your player account on bdok1
• To process deposits and withdrawals via bKash, Nagad, and other supported payment channels
• To provide customer support and respond to queries submitted by email
• To send account-related notifications such as security alerts, transaction confirmations, and policy updates
• To detect and prevent fraudulent activity, money laundering, and unauthorised access attempts
• To personalise your gaming experience and recommend relevant promotions such as cricket betting offers during BPL or IPL season

Sharing Your Information

bdok1 does not sell your personal information. We may share your data in limited and specific circumstances with trusted parties:

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate deposits and withdrawals on your behalf
• Identity verification and KYC service providers, strictly for age and identity checks required before account activation
• Law enforcement or regulatory authorities, only when required by applicable law or court order — we do not volunteer disclosures

Any third parties we engage with operate under strict confidentiality obligations and are contractually prohibited from using your data for any purpose other than the specific service they provide to bdok1.

Payment Data and Financial Privacy

When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or card networks such as Visa and Mastercard, your financial credentials are handled directly by the respective payment provider. bdok1 does not store your full mobile banking PIN, full card number, CVV code, or online banking password on our servers. We receive only a transaction reference, amount, and status confirmation from the payment gateway.

All financial transactions on bdok1 are recorded in BDT (Bangladeshi Taka) and retained for a minimum period as required by financial record-keeping standards. These records may be audited internally for fraud prevention and responsible gaming compliance purposes.

Cookies and Tracking Technologies

bdok1 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. Cookies used on bdok1 fall into three categories:

• Essential cookies — required for login sessions, account access, and core navigation; these cannot be disabled without breaking site functionality
• Analytics cookies — used to measure page performance and identify areas for improvement; data is aggregated and does not identify individual players
• Functional cookies — used to remember language preferences, last visited game category, and session continuity

You may control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of the bdok1 platform. We do not use third-party advertising cookies.

Data Retention

bdok1 retains your personal data for as long as your account remains active or as needed to provide you with our services. If you close your account, we will retain certain data for a further period as required by financial record-keeping obligations and anti-money laundering compliance, typically five to seven years following account closure.

Data that is no longer required for the purposes it was collected and that is not subject to any legal retention obligation will be securely deleted or irreversibly anonymised.

Your Rights and Choices

As a user of bdok1, you have the following rights in relation to the personal data we hold about you:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may request correction of inaccurate or incomplete personal data
• Right to erasure — in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability — you may request that your personal data be provided in a structured, machine-readable format

To exercise any of the above rights, please contact our privacy team at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 48 hours and respond fully within 30 days.

Security Measures

bdok1 implements a range of administrative, technical, and physical security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, hashed and salted password storage, role-based access controls for internal staff, and regular security audits of our platform systems.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage all players to use strong, unique passwords for their bdok1 accounts and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Third-Party Services

Our platform may incorporate features or content from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with games or features powered by these providers, your gameplay data may be processed by the respective provider's own systems in order to operate the game. These providers have their own privacy practices, which are independent of bdok1's policy.

bdok1 is not responsible for the privacy practices or content of third-party game providers or external services. We recommend reviewing the privacy policies of any third-party services you interact with.

Age Restriction and Child Safety

bdok1 is strictly an adults-only platform. You must be 21 years of age or older to register for an account, make a deposit, or participate in any form of betting or gaming on bdok1. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, please do not use this platform.

If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our records. Parents or guardians who believe their child has submitted personal information to bdok1 should contact us immediately at [email protected].

Changes to This Privacy Policy

bdok1 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address. Your continued use of the bdok1 platform after any changes to this policy constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available at https://bdok1.vip/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdok1 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — We aim to respond to all privacy-related enquiries within 5 business days. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours.